Return Policy will exchange or provide a merchandise credit for unopened, unused merchandise or damaged or defective merchandise (purchased on this website only) within 15 days of purchase, accompanied by a sales receipt.

1. Contact our Customer Service department at 800.362.3677. Customer Service is available Monday through Friday from 9:00 am to 6:00 pm EST or email us at You will receive a return authorization number (RA#) from a customer service specialist which is needed for your exchange or merchandise credit.  Please write this RA number on your enclosed packing slip/receipt and on the outside of the shipping box.

2. Return the product along with the original packing slip or receipt, RA# and a note with instructions on your preference for exchange or merchandise credit to the below address:
ATTN: Returns
276 Greenpoint Avenue
Building 9
Brooklyn, NY 11222

3. When sending your return, we suggest shipping with an insured carrier (UPS / FedEx) or with a delivery confirmation request when using the United States Postal Service. Santa Maria Novella can not issue an exchange or merchandise credit without confirmation of a delivery to our Returns Department.

Santa Maria Novella reserves the right to issue a refund. Instructions pertaining to this refund will be communicated to the customer by a customer service specialist.

**Please note, if you have made a purchase in a Santa Maria Novella boutique, any complaints, questions, concerns or requests for exchanges or refunds, need to be directed to the store of purchase. Contact information for the store can be found on your receipt.**